Services and Support
Partnership for long-term success
The success of your program is often contingent on the level of services and support you receive during the adoption of new technology. As a standard, we provide post-installation training to help cultivate essential knowledge and expertise within your organization, enabling your team to become proficient users of this technology.
To keep your tool running smoothly, it needs proper care and maintenance. We provide a standard one-year warranty with every tool purchase and also offer the option to upgrade to Extended Warranty and Spare Parts Purchase Recommendations. Here are some of the ways we can assist you with our services and support:
Tool upgrades & maintenance
We provide a variety of equipment services such as tool upgrades and maintenance including:
• Preventative maintenance
• System realignment and
recalibration
• Vision upgrades
• Software upgrades
• Automation upgrades
Customer
support
To ensure your long term success, together we can develop a strategy for service, support and continued process development as your needs grow and change. As your partner, we are here to help provide:
• Process development
• Tool upgrades
• Annual maintenance
• Training
• Customer support
Contract manufacturing
Small volume of contract manufacturing can be available with the purchase of a tool to allow you to test the parts that are made while the tool is being built.
However, if you're not looking for a tool to be built, and simply need your products manufactured, we can refer you to some very experienced contract manufacturers we know and trust.
For example, our partner Citrogene is an excellent contract manufacturer for high-precision glass microfabrication.